Frequently Asked Questions
General Questions
What size should I buy?
We recommend consulting the size guide available on each product page, right next to the size options. Our guide has been carefully designed so that you can confidently choose the perfect size for you. Still have questions? Write to us at support@elvoremode.com and our team will be happy to advise you personally.
How long does shipping take?
We process your order within 1 to 2 business days. Once shipped, delivery usually takes between 3 and 5 business days. In total, you can expect to receive your order in 4 to 7 days, depending on where you live.
You can find all the details about shipping here.
How can I return an item?
You can request a return by sending an email to support@elvoremode.com with your name, order number, and reason for the return. Once your request has been approved, you will receive a shipping label and instructions for making the return.
You can find all the details in our Return Policy.
Orders and Delivery
How long does shipping take?
We process your order within 1 to 2 business days. Once shipped, delivery usually takes between 3 and 5 business days. In total, you can expect to receive your order in 4 to 7 days, depending on where you live.
You can find all the details about shipping here.
What are the shipping costs?
At Elvore Mode , shipping is always free, regardless of where you live or the amount of your order. There are no hidden costs when you complete your purchase, so you can enjoy a completely stress-free shopping experience.
How can I track my order?
As soon as your order leaves our warehouse, you will receive an email with your tracking number. With this code, you can check the status of your delivery at any time.
You can also easily track your order on our website: Track my order.
If you have any questions or the tracking is not working properly, please write to us at support@elvoremode.com and we will be happy to help you.
Do you also ship to my country?
Yes, we ship worldwide. If your country appears as available at checkout, you can place your order without any problems. The average delivery time is 4 to 7 business days, depending on your location.
Once your order has been shipped, you will receive an email with your tracking number, which you can use to check the status of your delivery at any time via Track my order.
What should I do if I entered an incorrect delivery address?
Please contact us as soon as possible at support@elvainmode.com if you have entered an incorrect delivery address. As long as your order has not left our warehouse, we can usually correct the address.
Returns and Exchanges
How can I return an item?
You can request a return by sending an email to support@elvoremode.com with your name, order number, and reason for the return. Once your request has been approved, you will receive a shipping label and instructions for making the return.
You can find all the details in our Return Policy.
Can I exchange an item for a different size?
Of course. Send us an email at support@elvoremode.com and our team will be happy to help you. Together we will find the best solution so that you receive the correct size as soon as possible.
When will I receive my refund?
Once we receive and review your return, you will receive a confirmation email. We will then refund your original payment method within 10 business days.
If you have any questions about your refund, please feel free to contact us at support@elvainmode.com – we will be happy to help.
Payments and Security
What payment methods do you accept?
At Elvore Mode, you can pay securely and easily with all major credit cards, as well as Shop Pay, Google Pay, and Apple Pay. During the checkout process, you will automatically see all available options.
Can I cancel or modify my order after paying?
Since we normally process orders immediately, it is important that you contact us as soon as possible at support@elvoremode.com , indicating your name and order number, so that our team can review the available options.
If your order has already been packaged or shipped, unfortunately we will not be able to modify or cancel it. In that case, you can easily return it once you receive it by following our return policy.
Contact
How can I contact Elvore Mode?
For any questions or personalized assistance, you can write to us at support@elvoremode.com or send us a message directly through our contact page.
Monday to Friday, 9:00 AM – 5:00 PM (GMT) We aim to respond within 1 business day.
Still need help?
CONTACT
Can't find your question or need personalized assistance?
Send us an email at support@elvoremode.com.
Or send us a message through our contact page.
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Free shipping
We offer free shipping on every order in the UK.
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Customer service
Monday to Friday, 9:00 AM – 5:00 PM (GMT) We aim to respond within 1 business day.
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Secure payments
Shop with confidence! We offer you to pay securely online with your own bank.
